Returns & Exchanges
We stand behind our gear with the SCARS Lifetime Guarantee, offering free returns and exchanges on all domestic orders within 30 days of delivery. All items must be in new, unused condition with original tags attached to qualify for a full refund.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Print Your Label
Select your preferred return method to generate a prepaid UPS shipping label or a printerless QR code for easy drop-off.
Pack Your Gear
Securely pack your ruck, apparel, or footwear in its original packaging or a sturdy shipping box to ensure it arrives safely at our warehouse.
Drop Off and Refund
Drop your package at any authorized UPS location; once received and inspected, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing